Terms And Conditions Of Use

Copyright

The website includes material, trademarks, service marks, trade dress and other content that belongs to horsepowerbags.gr and is protected by law. All content of the website (including text, graphics, photos, images and software) is intellectual property of horsepowerbags.gr and is protected by Greek and International Law. Any copying, reproduction and retransmission of the material without the written permission of the company is prohibited. The display of any piece of intellectual property should in no way be construed as a transfer or assignment of their license or right of use.

Terms And Conditions Of Sale

Every user of the services of our online store is assumed to consent and unconditionally accept the terms expressed herein, without exception. If a user does not agree with these terms, he must avoid using the online store and any transaction with it.

Orders

In order to proceed with the completion (payment) of the order that you,the user of the website, have placed in your cart, you do not need to register as a member on the website of horsepowerbags.gr. The order must be given by filling in the special order form. We send an email confirming your order as well as an email from the bank or PayPal (depending on the payment method you have chosen). In case you want to order something different from what is shown, e.g. different color, you can contact us from the relevant form located at the bottom of the website or directly at +302661045339 and between 10am and 2pm, local time. The listed retail prices of the various products that are displayed on the pages of this website include the legal VAT.

Shipping costs – time

The time to prepare your order is approximately 2 to 5 work days depending on the particular, ordered item. The courier company ELTA Courier handles shipping in Greece and the time to deliver depends on the exact destination and varies between 1 and 3 work days.

Shipping in Greece costs 5€ for orders up to 49€ and is free of charge for orders over 49€.

In case of cash on delivery, there is an additional charge of 5€.

Orders for abroad:

Shipments are made worldwide.

All orders from abroad are only sent via the Hellenic Post Office (ELTA) with the ability to track the package (Tracking number).

Delivery time varies depending on the destination. For Europe, delivery time is 5-7 days, while for countries outside Europe it is 10-20 days.

HorsePOWER is not responsible for any delays after departure and every customer should be aware of the status of their country in relation to purchases from abroad.

Shipping cost for orders abroad, regardless of destination, depends on the weight of the object (with packaging):

  • up to 500gr shipping cost is 11€
  • 501gr-1000gr shipping cost is 15,50€
  • 1001gr-2000gr shipping cost is 26€
  • For shipments with more weight please contact us for more information.

Returns

Our goal is customer satisfaction and that is why we make every effort to have the right information and the right photos at your disposal that will help you in your choices.

However, if for any reason you want to return the product or products you purchased, please consider the following:

  • Before taking any action, you should contact the online store by phone at (+30) 2661045339 (Monday-Friday, 09:00-14:00) or by email at sales@horsepowerbags.gr, to inform us about your intention to return the product or products you received.
  • The return must be made within 14 calendar days from the moment of receipt and shipping costs are borne by the customer.
  • In case they are not returned within 14 days then horsePOWER reserves the right to not accept any product return or product replacement.
  • The products must be in excellent condition, unused, without having removed the special markings (eg labels) and be in their original packaging.
  • Along with the products there should be all the documents that accompanied it (eg retail receipt, etc.). The returned goods travel at your own risk until they reach us and therefore you must have taken care of appropriate packaging that will ensure their integrity and good condition. In case a product is returned in unsuitable condition it can not be accepted and will be returned.
  • If the reason for the return is that the product had a defect that escaped our attention, please indicate the defect by sending a photo to our e-mail and we will contact you immediately.
  • In the event that the product return is our fault, we bare the shipping costs, but you must use ELTA Courier and request the recipient pays the cost.

When we receive the products, we will check their condition and if all requirements are met, following an earlier arrangement, there will be a product replacement or you will immediately receive a credit note of equal value in order to use it in your next purchase (in this case, you should indicate in the new online order in the “Comments” field that there is a credit balance).

If you want a refund, horsePOWER will refund the amount received for the returned products within 14 calendar days, using the same means used to pay for them. Specifically:

  • If the payment was made by credit or debit card through the e-shop, the Company, once it has received the amount from the Bank, will inform the Bank about the cancellation of the transaction and the Bank will take any relevant action for the completion of the return (reversal).
  • If the payment was made by cash on delivery or deposit in a bank, the refund will be made to a bank account that you will indicate to us, giving us the name of the beneficiary, the bank and the IBAN of the account.
Important note

In case any change or variation was made to the product at your request, then the product CANNOT be returned.

Transaction security

Horsepowerbags.gr recognizes the importance of the issue of the security of your Personal Information as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information, related to your personal information and your transactions, is secure and confidential. Your personal information (name, address, phone number, email) will be used by horsePOWER to complete your order and to inform of news from this website, if you so choose. Your financial details such as your credit card number and expiration date are not disclosed to horsePOWER nor to any third party, except directly to ALPHA Bank or Paypal depending on your default payment method.

All payments made using a credit card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

COOKIES

Every time you enter the website horsepowerbags.gr, information is automatically collected, by various technological methods, which probably include the installation of “cookies”. “Cookies” are small information files, sent to your browser by the remote server of horsepowerbags.gr when you visit its website. Cookies are installed on your hard drive without access to any document or file on your computer. The information collected through “cookies” usually includes the date and time of the visit to the website, the websites you visited, the duration of your browsing on our website and the websites you visited just before and after our website. This anonymous information is used and analyzed only to facilitate access, for statistical purposes and to identify areas that are useful or popular or for marketing purposes. With this process, horsePOWER gets the ability to customize its web pages in such a way as to better suit your interests and preferences. If you do not wish to receive “cookies”, you can disable them by following the instructions of the web browser of your network. In this case, you should be aware that this action can significantly affect the quality of services and data you receive. Therefore, you carry the risk for the above action. More information on the management of “cookies” can be found at www.allaboutcookies.org . Every time you log in and browse, a protocol is kept, including your IP address, based on which we can get in touch with your Internet Service Provider (ISP).

Payment Methods

1.Payment by credit-debit card:

The website of horsepowerbags.gr accepts all credit, debit and prepaid cards from Visa, Mastercard, Maestro, American Express, Diners and Discover. You will be asked to fill out the order form, number and expiration date of your credit card. It is noted that horsepowerbags.gr does not collect or store your card details in any way.

2.Payment with PayPal:

Horsepowerbags.gr receives your payment from PayPal without any access to your financial information. Your sensitive data is securely stored on PayPal servers. PayPal , you can feel safe. Not only will you be covered by free shopping protection but you can also be sure that your financial information, such as your credit card number or bank account number, will never be disclosed. As a leader in security technology, PayPal uses state-of-the-art fraud prevention techniques to help eradicate cybercrime. Each transaction is examined by state-of-the-art software that help combat fraud.

3.Payment upon delivery of the products at your place (cash on delivery – available only in Greece):

Each order is executed-produced exclusively for you, therefore if you prefer to pay upon delivery of your order, you must make a deposit of approximately 30% of the order’s price to one of our bank accounts at Alpha Bank or Piraeus Bank. The remainder must be paid to the courier upon delivery, with an extra charge of 5€.

Bank: Alpha Bank
GR4001406800680002002020279
Name: ΑΤΣΟΠΑΡΔΗΣ ΜΙΧΑΗΛ ΙΩΑΝΝΗΣ

Bank: PIRAEUS Βank
GR4401717810006781119659322
Name: ΑΤΣΟΠΑΡΔΗΣ ΜΙΧΑΗΛ ΙΩΑΝΝΗΣ

Please add your full name and the order number in the deposit details.

4.Deposit in a bank account:

Pay for your order with a deposit in the following bank account from Alpha Bank:

Bank: Alpha Bank
GR4001406800680002002020279
Beneficiary: ΑΤΣΟΠΑΡΔΗΣ ΜΙΧΑΗΛ ΙΩΑΝΝΗΣ

or the following bank account from PIRAEUS Βank:

Bank: PIRAEUS Βank
GR4401717810006781119659322
Beneficiary: ΑΤΣΟΠΑΡΔΗΣ ΜΙΧΑΗΛ ΙΩΑΝΝΗΣ

Please add your full name and the order number in the deposit details.

Send us a copy of the bank transfer order via e-mail to sales@horsepowerbags.gr. Once we receive the copy of the bank transfer order, we will send your order within the specified deadline.

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